24. NBN gets schooled

NZ’s UFB fibre rollout has set a standard that Australia’s NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer for NZ’s 2nd biggest fibre carrier, Tuatahi First Fibre, joins Brendan to talk about where NBN went wrong, how 5G is impacting fibre uptake, and what TFF is doing to deliver on digital equity.

Timestamps for your convenience:

  • 0:00 What’s in this episode
  • 0:35 Who’s Richard Riley, Chief Commercial Officer at Tuatahi
  • 3:40 Tuatahi’s coverage and uptake of fibre
  • 5:40 What NBN can learn from NZ fibre companies
  • 8:20 Future proofing NZ fibre
  • 15:00 Unlimited unfettered access
  • 17:45 Transition from a product to services
  • 21:00 How Tuatahi keeps focus on bottom line in regulated market
  • 23:45 How to get people to upgrade
  • 27:20 Competition and Tuatahi First Fibre
  • 31:20 Tuatahi’s Marketing strategy
  • 41:00 Digital equity and why it matters
  • 49:25 Government pressures to limit Huawei product usage

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