Add revenue to your MSP

5. Navigating NZ’s MSP space – insights and comparisons from the UK

Introduction

This week on Insights of a Service we are joined by Markus McIver and Roman Paljk from Virtuoso where we talk about talent in the tech industry, the value of your reputation, and how genuinely caring can set your MSP apart from the competition.

Timestamps:

  • 0:00 Episode Intro
  • 1:06 The path to starting an MSP
  • 4:18 Starting MSP without a network
  • 8:55 Breaking into the NZ MSP market
  • 12:15 MSP Marketing in different countries
  • 17:50 How Roman moved from support to GM
  • 19:40 How to find IT staff in a tight labour market
  • 22:33 The difference for MSPs in NZ
  • 25:40 Hiring and retention for MSPs
  • 32:45 Finding your niche as an MSP
  • 37:20 How to keep MSP customers happy
  • 41:30 Virtuoso’s 10-year plan
  • 45:00 Opportunity is everywhere

Listen to more episodes

Mastering Tech Recruitment: Key Strategies for MSP Leaders | Insights as a Service [62]
Episodes

62. Mastering Tech Recruitment

In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits,

Brendan Ritchie 11/09/2023
The ideal sales team structure Insights as a Service [61]
Episodes

61. The Ideal Sales Team Structure

In this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8. Learn about striking the

Brendan Ritchie 28/08/2023

Compliment your msp service offering

Lightwire's non-compete partner programs enable you to offer data, voice, and WAN solutions without the risk of your Telco stealing your clients.

Check out Lightwire
Lightwire Business - The Partner Focused Telco