6. Does NPS tell us anything useful?

Introduction

This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s transition to the business space, and the real insights that are unlocked with customer surveys like the famed NPS score

Timestamps:

  • 0:00 What’s in this episode
  • 0:52 Telstra record fine
  • 3:22 Chorus announces Hyperfibre in more places
  • 5:40 Chip shortages hitting the IT market
  • 7:40 NBN pissing off fibre companies & Australia
  • 9:45 AU Hyper 1 connect ready by December 2022
  • 11:36 Undersea Southern Cross NEXT cable almost complete
  • 14:28 NPS – What is it and does it make sense?
  • 18:35 The problem(s) with NPS
  • 23:10 The value of NPS
  • 26:50 Keep this in mind for your next NPS survey

Listen to more episodes

Episode 49 - CFOs that enable growth
Episodes

49. CFOs that enable growth

In this episode of the Insights as a Service podcast, Brendan is joined by David and Dinesh from the CFO Centre to uncover the secret

Unlock your MSP's value with Nathan Hutchison | Episode 48 Insights as a Service
Episodes

48. Unlock your MSP’s value

In this episode, Nathan Hutchison, Executive Coach from Pax8 is here with Brendan to uncover some of the main obstacles MSPs will face in 2023.

Compliment your msp service offering

Lightwire's non-compete partner programs enable you to offer data, voice, and WAN solutions without the risk of your Telco stealing your clients.

Lightwire Business - The Partner Focused Telco