Add revenue to your MSP

13. Is voice a good fit for MSPs?

Introduction

Voice enables MSPs to limit churn and drive revenue, but it can also introduce complexity to provisioning, support and billing processes. In this episode Brendan and Nick run through the pros/cons and the ways that voice can be incentivised for all stakeholders to get the best possible outcomes for all involved.

Timestamps:

  • 00:00 – intro
  • 02:20 – Why care about voice solutions
  • 03:20 – How voice solutions reduces churn
  • 06:31 – Key to selling voice solutions effectively
  • 09:15 – Voice solutions constantly evolving
  • 10:35 – Benefit of selling voice directly rather than referring
  • 13:20 – How channel partner program can drive profit
  • 15:35 – Teams Phone Licensing and Proof of Concept
  • 17:29 – Recap

Listen to more episodes

Mastering Tech Recruitment: Key Strategies for MSP Leaders | Insights as a Service [62]
Episodes

62. Mastering Tech Recruitment

In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits,

Brendan Ritchie 11/09/2023
The ideal sales team structure Insights as a Service [61]
Episodes

61. The Ideal Sales Team Structure

In this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8. Learn about striking the

Brendan Ritchie 28/08/2023

Compliment your msp service offering

Lightwire's non-compete partner programs enable you to offer data, voice, and WAN solutions without the risk of your Telco stealing your clients.

Check out Lightwire
Lightwire Business - The Partner Focused Telco