13. Is voice a good fit for MSPs?

Introduction

Voice enables MSPs to limit churn and drive revenue, but it can also introduce complexity to provisioning, support and billing processes. In this episode Brendan and Nick run through the pros/cons and the ways that voice can be incentivised for all stakeholders to get the best possible outcomes for all involved.

Timestamps:

  • 00:00 – intro
  • 02:20 – Why care about voice solutions
  • 03:20 – How voice solutions reduces churn
  • 06:31 – Key to selling voice solutions effectively
  • 09:15 – Voice solutions constantly evolving
  • 10:35 – Benefit of selling voice directly rather than referring
  • 13:20 – How channel partner program can drive profit
  • 15:35 – Teams Phone Licensing and Proof of Concept
  • 17:29 – Recap

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