58. AI Impact on Customer Service

July 17, 2023

AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business will determine the quality of experience your customers have and how effectively you differentiate your brand.

This week’s conversation is taking Brendan into the history and development of AI, from Natural language processing (NLP) to Generative Pre-trained Transformers (GPT) and its applications in various industries.

You will learn how businesses are focusing on new customer service tactics, using AI in B2C and B2B interactions to drive bottom-line growth.

Timestamps:

00:00 – The Marketing Power of AI
02:13 – Introducing Ambit: Customer Service with AI
03:01 – Finding the Right Business Idea
03:20 – The Rise of AI and Blockchain in Business
06:35 – The Definition of Artificial Intelligence and its Development
10:00 – The Evolution of Natural Language Processing
13:21 – The Rise of Generative AI
16:52 – The Viral Adoption of Chat GPT: Bigger than the Internet
20:16 – The Stunning Visuals and Advances in AI
23:40 – The Role of Engineers in Real-World Applications
26:56 – Creating Art in the Style of Nirvana
30:06 – The Cognitive Challenges in AI and Humans
33:13 – The Evolution of Cybersecurity Threats
36:29 – The Democratization of Skill Sets in the Job Market
39:42 – Coder Disruption and Industry Regulation
42:49 – The Importance of Regulation and Consumer Safety
45:50 – Automating documentation with chat GPT
49:02 – Sophisticated Support Mechanisms
52:17 – Chatbot Adoption in B2C and B2B Markets

This podcast is brought to you by Lightwire Business – the telco that compliments your MSP service offering instead of competing with it. Check out how you can add more revenue to your MSP with (white labelled) voice, data, and managed solutions at: https://www.lightwirebusiness.com/

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