9. When things go wrong

Introduction

Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of retrospectives, and why Lightwire built a big red button.

Timestamps:

  • 0:00 How not to do IT status and outage updates
  • 7:00 3 Tips to better protect your IT or MSP business
  • 8:50 All you need to know about Teams Phone
  • 12:00 Inflation and the importance of IT pricing strategy
  • 17:20 MSPs and the nonsense of registering deals
  • 19:40 Creating educational marketing content in IT
  • 23:30 Quality assurance when scaling

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