Add revenue to your MSP

9. When things go wrong

Introduction

Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of retrospectives, and why Lightwire built a big red button.

Timestamps:

  • 0:00 How not to do IT status and outage updates
  • 7:00 3 Tips to better protect your IT or MSP business
  • 8:50 All you need to know about Teams Phone
  • 12:00 Inflation and the importance of IT pricing strategy
  • 17:20 MSPs and the nonsense of registering deals
  • 19:40 Creating educational marketing content in IT
  • 23:30 Quality assurance when scaling

Listen to more episodes

Mastering Tech Recruitment: Key Strategies for MSP Leaders | Insights as a Service [62]
Episodes

62. Mastering Tech Recruitment

In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits,

Brendan Ritchie 11/09/2023
The ideal sales team structure Insights as a Service [61]
Episodes

61. The Ideal Sales Team Structure

In this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8. Learn about striking the

Brendan Ritchie 28/08/2023

Compliment your msp service offering

Lightwire's non-compete partner programs enable you to offer data, voice, and WAN solutions without the risk of your Telco stealing your clients.

Check out Lightwire
Lightwire Business - The Partner Focused Telco