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6. Does NPS tell us anything useful?

Introduction

This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s transition to the business space, and the real insights that are unlocked with customer surveys like the famed NPS score

Timestamps:

  • 0:00 What’s in this episode
  • 0:52 Telstra record fine
  • 3:22 Chorus announces Hyperfibre in more places
  • 5:40 Chip shortages hitting the IT market
  • 7:40 NBN pissing off fibre companies & Australia
  • 9:45 AU Hyper 1 connect ready by December 2022
  • 11:36 Undersea Southern Cross NEXT cable almost complete
  • 14:28 NPS – What is it and does it make sense?
  • 18:35 The problem(s) with NPS
  • 23:10 The value of NPS
  • 26:50 Keep this in mind for your next NPS survey

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